At Ansukhan International (OPC) Private Limited, we are committed to ensuring that every customer has a smooth and satisfying shopping experience. Each product we offer—whether furniture or handcrafted items—is created with care, precision, and attention to detail.
However, we understand that issues may occasionally arise. This Refund Policy outlines when and how refunds may be processed.

1. Definitions

  • “Product” refers to any item sold by Ansukhan International (OPC) Private Limited.
  • “Customer” refers to the purchaser of any product from our website.
  • “Original Payment Method” refers to the method used by the customer to make the initial purchase (e.g., credit card, debit card, UPI, wallet, net banking).

2. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

A. Damaged or Defective Product

  • If the product arrives damaged, broken, defective, or not functioning as intended.
  • Evidence such as photographs or videos must be provided within 48 hours of delivery.

B. Incorrect Product Delivered

  • If you receive a different item from what you ordered.

C. Missing Items

  • If certain parts or accessories are missing from the delivered product.

3. Non-Refundable Situations

Refunds will not be issued for:

  • Improper handling or damage caused after delivery.
  • Normal wear and tear, minor variations in color or texture due to the natural nature of wood/handcrafted materials.
  • Customized, personalized, or made-to-order items.
  • Products returned without original packaging, tags, or accessories.
  • Any return request made after the 48-hour window.

4. Return Requirements

To start a refund or return request:

  1. Contact us at khananshul0786@gmail.com or 6364814597 within 48 hours of delivery.
  2. Provide your order number, invoice, and reason for return.
  3. Share clear photos/videos of the product and packaging.
  4. Wait for approval from our support team before shipping the product back.
  5. Products must be returned unused, unassembled, and in their original packaging.

5. Refund Process & Timeline

Once we receive and inspect the returned product, you will receive a confirmation email regarding approval or rejection.

If approved:

  • Your refund will be initiated within 2–3 business days.
  • The amount will be credited to your original payment method within 5–6 business days.
  • Processing time may vary depending on your bank or payment provider.

Note:
Shipping charges are non-refundable, except in cases where the return is due to our error (damaged or incorrect product).

6. Shipping the Returned Product

  • Customers are responsible for arranging the product return unless instructed otherwise.
  • In cases of our mistake (wrong/damaged product), we will arrange pickup or reimburse return shipping costs.
  • Ensure the product is safely packed to avoid transit damage. Damage during return transit may affect refund eligibility.

7. Cancellation Policy

  • Orders can be cancelled only before they are shipped.
  • Once shipped, cancellation is not possible, but refund may be processed as per eligibility criteria above.

8. Contact Information

If you need help with returns, refunds, or have any questions, feel free to contact us:

Ansukhan International (OPC) Private Limited
19, Plot No 18, 1st Patil Layout, Near J.K School
Gopankoppa, Unkal Road, Hubli
Dist: Dharwad, Karnataka

📞 Phone: 6364814597
📧 Email: khananshul0786@gmail.com
🌐 Website: https://ansukhaninternational.com/